SHIPPING POLICY

ORDER PROCESSING

Order processing is the time it takes from when you place your order on our site to when it gets packed up and shipped out. 

All orders placed Monday - Friday before 2 pm PST will be processed and shipped the same day. Any orders placed after 2 pm PST Monday - Friday, as well as weekend or holiday orders, will ship within 24 hours of the following business day.

All orders are processed within 72 hours. 

You will receive a shipment notification email with a tracking number as soon as your package ships.

Please note that during holidays, new product launches, restocks, and promotions, order processing times may be subject to delays. We thank you in advance for your understanding!


DELIVERY

Delivery times do not include order processing times.


DOMESTIC SHIPPING RATES

Shipping Rates are automatically calculated at check out by Shopify Shipping Calculator.

We offer free shipping on orders over $200, which is automatically applied at checkout (excludes International Orders).

Once your order ships, it will arrive to you in the following times listed below based on the shipping method selected.

Please Note: The time frames are estimates only. Sometimes there can be unexpected delays. 

Carrier

Shipping Time

USPS Priority Mail Express

Next-day to 2-day guarantee by 6 PM

USPS Priority Mail

1-3 days

USPS First Class Package

2-5 days

USPS Frist Class Mail

1-5 days

 
If you are shipping to Hawaii, Alaska, an APO/FPO address, or any U.S. territories, transit times may take a little longer.

Please note: Please make sure to select one of our USPS shipping options at checkout if this applies to you. 

INTERNATIONAL SHIPPING

We currently offer international shipping to Canada. If you would like for us to consider adding your country as one of our shipping destinations, please reach out to us at hello@luxlashsociety.com. 


Carrier

Shipping Time

USPS Priority Mail Express International

3-5 Business Days

USPS Priority Mail International

6-10 Business Days

USPS First Class Package International

Varies By Destination

 
Please Note: The time frames are estimates only. Sometimes, there can be unexpected delays. 


CUSTOMS, DUTIES TAXES, AND OTHER FEES

Luxlash Society is not responsible for any Duties and Taxes that may be incurred by the customs of your country and any additional charges rest with the customer. Please contact your local customs office if you would like more information regarding duties and taxes. Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to Luxlash Society, the customer forfeits the original shipping cost.

IN-STORE PICKUP

Unfortunately, we do not offer pickups at this time.

TRACKING

You can track your order with the tracking information provided in your shipment notification e-mail.

Delivery times may vary depending on the location of your shipping address. Please note that rural areas may take longer than the estimated times.

MISSING PACKAGES

Once your purchase has been lodged with your preferred shipping carrier, Luxlash Society  is not liable for lost, misplaced or stolen parcels.

In the unlikely event that your parcel goes missing, you will need to lodge an inquiry with your selected carrier. 

For USPS, you can lodge an inquiry into missing parcels here. 

CANCEL ORDER

You may cancel an order prior to it being packed or fulfilled. However, there is a limited window between ordering and fulfillment, we will try our best to catch any cancellation requests before they are shipped out.

If your order has already been shipped out, unfortunately, it cannot be canceled, but if you still wish to return the package after receiving the order, please follow the steps below. , 

1. Read our Returns Policy to ensure that your items/order qualifies for a return. 

2. Complete Return Form. 

CHANGE SHIPPING ADDRESS

Order Not Shipped:
If your order hasn't shipped yet, we may be able to change the shipping address for you. However, this is time-sensitive, so please reach out to us as soon as possible at hello@luxlashsociety.com and we’ll see if we can update it before it's shipped out.

Order Shipped:
If your order has already been shipped, we cannot make any changes as it’s now in the hands of the courier. You will need to contact the courier (found on your tracking) and update your address with them.

We will make every effort to ensure the correct delivery of your order.