Shipping & Returns Lux -

We want you to love your purchase from us and if you are not entirely satisfied with your purchase, we are here to help.

Our products can be returned within 7 days of the original purchase of the product. A new product( item must be un-used and un-opened) may be exchanged for another product, or returned for store credit. 

Please note that due to health and hygiene reasons, any opened/used products cannot be returned to Lux Lash Society.

To be eligible for returns, please make sure that:
  •  the product was purchased in the last 7 days
  •  is in its original packaging
  •  you have the receipt or proof of purchase
  •  isn't used or damaged
  • shipping fees are non-refundable 
  • we are not responsible for shipping fees

Products that do not meet these criterias will not be considered for return.

It is the responsibility of the purchaser to pay any return shipping costs and insurance. We are not liable for returned items that are lost or damaged in transit. All refunds will be credited back to the original payment method.

HOW TO RETURN ORDERS

Orders require return authorization. To initiate a return, please contact us hello@luxlashsociety.com.au . Please make sure you notify and email us before returning an item. Returns will not  be accepted without prior authorisation.

 

RETURN ADDRESS

USA
Lux Lash Society 
3618 Redlands Drive, 
Bakersifeld, CA 93306
 

Australia 

Lux Lash Society
8 - 4 Binburra Ave.  
Avalon Beach, NSW
2107, Australia

Damaged items

If you have received a damaged item, please notify us immediately by email so that we can assist you.  Photos must be included of damaged item as well.

SHIPPING

All orders are sent via USPS, UPS or DHL

 

How will I know when my order ships?

Tracking

Tracking information will be sent via e-mail upon shipment of goods. Charges are subject to change without notice. We offer same day dispatch on orders placed before 2pm MST. Orders that are placed after 2pm MST will be posted the following business day.

In the uncommon even that your order cannot be shipped the same day you will be notified as soon as possible and your order will be shipped the following business day. Lux Lash Society is not liable for any delays caused by the wrong address being supplied by the purchaser at checkout. Once your order has been lodged, we are not liable for lost, misplaced or stolen parcels.

Missing Parcel 

Lux Lash Society is not responsible for any lost or stolen orders. Please track your package with the information provided to you via email. If you feel your package have been lost of stolen, contact your shipping carrier for the most updates information to file a claim. 

Cancelling an Order

If you would like to cancel or change an order that you've just placed, please email us at hello@luxlashsociety.com.au as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.
 

Please note***

Orders containing lash adhesives will not be shipped on a Friday, or on a weekday before a public holiday. This is to minimise the risk of your adhesive being left in an uncontrolled environment for extended periods of time.

Adhesives are temperature sensitive. During extreme hot tempretures Lux Lash Society recommends customers choose Express Shipping. It customer does not choose this shipping option during extreme temperatures,  Lux Lash Society is not responsible for damages occurred to adhesives. 

Duties, taxes, customs & other fees

International orders may be subject to local import duties and taxes (VAT). You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied. Lux Lash Society is not be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.

If you have any questions about our returns policy please contact us hello@luxlashsociety.com.au

 

 
 
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